Shipping policy
Shipping Policy
Last updated: April 29, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with Edenista.
Order Processing Time
All orders are processed within 3–4 business days after purchase. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. If there is a significant delay, we will notify you by email.
Shipping Rates & Delivery Estimates
We offer the following shipping options:
United Kingdom Standard Shipping
- Delivery time: 5–11 business days after dispatch
- Cost: Free Shipping
Delivery times are estimates only and may vary depending on carrier delays, customs processing, or peak seasons.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number, where available.
Shipping Locations
We currently ship to the United Kingdom. If your location is unavailable at checkout, we are unable to deliver to that region at this time.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
contact@edenista.com
We will work with the carrier to investigate and resolve the issue.
Contact Information
If you have any shipping questions, please contact us:
Edenista
Email: contact@edenista.com